Refund policy
Returns & Refunds
You can manage your return from your customer profile or by writing to me at: hola@leperiplo.com
Non-returnable items: Downloadable software products and once the order has been placed and the shipment processed.
---There are certain situations where only partial or full refunds can be granted: (if applicable)
What are valid reasons for a return?
- The item arrives defective or is not in its original condition, or is missing parts due to reasons beyond our control.
- The pages have fallen out within 30 days of purchase.
To complete your return, we require your order number and a photograph of the product's condition within 24 hours of receiving the order, sent via email.
Shipping
The process will be as follows:
- We will arrange the collection service through Correos and send you the shipping label.
- You must take the package to the Correos Office with the shipping label we provided within 2 days.
- We will contact you to proceed with the replacement or refund once we receive the package.
- In the event of a refund for the returned product, this process can take up to 10-15 calendar days and will be issued via the same payment method used for the original purchase.
Late or Missing Refunds (where applicable)
If you haven't received your refund after 10-15 days, please check your bank account again.
Next, contact your bank. It often takes some time before your refund is officially posted.
If you've followed all these steps and still have not received your refund, please contact us at hola@leperiplo.com.