Refund policy
REFUND & RETURNS POLICY
You can manage any issue related to your order through your customer account, including the self-service return and cancellation feature when available, or by contacting us at:
Digital Products
Le Periplo digital travel guides are digital content supplied electronically and made available immediately after purchase.
In accordance with applicable consumer protection regulations, once access to or download of the digital content has been provided, the Right of Withdrawal can no longer be exercised and the corresponding amount is non-refundable.
For orders including both a physical guide and a digital guide, any return or withdrawal shall apply exclusively to the physical product, provided that the applicable conditions are met. The amount corresponding to the digital content already supplied will not be refunded.
If you experience any problem accessing or downloading your digital guide, please contact us at hola@leperiplo.com, and we will do our best to assist you as soon as possible.
Physical Products
Physical guides may be returned or replaced if they present manufacturing defects, damage caused during transport, or any other issue attributable to the product.
Customers also benefit from the legal Right of Withdrawal under the terms established in our Right of Withdrawal Policy.
Examples of situations allowing a return or replacement include:
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The item arrives damaged during transport.
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The product has manufacturing defects.
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The product received does not correspond to the order placed.
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The product is not in its original condition due to reasons beyond the customer's control.
To process a claim, we will require:
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Order number.
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Photographs showing the condition of the product.
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Notification of the issue within 24 hours after receiving the order.
All documentation should be sent to:
Right of Withdrawal
Customers have the legal right to withdraw from their purchase within 14 calendar days from the date of receipt of the order, without having to provide any reason.
You can find complete information regarding this right, its exceptions and the procedure for exercising it in our Right of Withdrawal page.
Return Process
The return process is as follows:
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We will review the reported issue.
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If applicable, we will arrange collection through Correos and provide the corresponding shipping label.
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The package must be deposited at a Correos office within the period indicated in our instructions.
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Once the product has been received and inspected, we will contact you to arrange either a replacement or a refund, as appropriate.
Refunds
Where a refund applies, it will be issued using the same payment method used for the original purchase.
Refund processing times may vary depending on the financial institution, although they are usually completed within 10 to 15 calendar days after the refund has been approved.
Late or Missing Refunds
If you have not received your refund after this period:
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Check your bank account again.
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Contact your financial institution, as refunds may take additional time to appear.
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If you still cannot locate the refund, please contact us at: